Privacy Policy for Catch Market

Catch Market is operated by Okapi Ventures Limited ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, purchase tickets, apply for or book a trader stall, subscribe to our mailing list, or otherwise interact with us.

1. Who We Are

Trading Name: Catch Market
Legal Entity: Okapi Ventures Limited
Address: Burford House, 46 Beam Street, Nantwich, England, CW5 5LJ
Email: info@catchmarket.co.uk
Website: www.catchmarket.co.uk

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
 
2. Information We Collect

Ticket Purchases

When you purchase tickets through our website or via Eventbrite, we may collect:
 

• Name

• Email address

• Billing address

• Purchase information
   

Payment information is processed securely by our payment providers. We do not store your full payment card details.

Mailing List Subscriptions

When you subscribe to our mailing list, we collect:
 

• Name (where provided)

• Email address
   

You will only receive marketing communications where you have chosen to opt in.

Trader Applications and Stall Bookings

When applying to trade or booking a stall, we may collect:
 

• Name

• Business name

• Email address

• Postal address

• Payment information

• Product category information (for example, whether you sell womenswear, menswear or other products)

• Website and/or social media links

• Any information you choose to provide in your application

Information Collected Automatically

When you use our website, we may automatically collect:
 

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on our website

• Referring website information

 
3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, understand how visitors use our website and help us market our events.

These technologies may include:
 

• Essential Wix website cookies

• Meta (Facebook and Instagram) Pixel

• TikTok Pixel

• Cookies associated with embedded content, including Instagram feeds
   

You can manage cookie preferences through your browser settings. Some website features may not function correctly if cookies are disabled.
 
4. How We Use Your Information

We use personal data to:
 

• Process ticket purchases

• Manage trader applications and stall bookings

• Communicate with customers and traders

• Send marketing emails where you have consented

• Improve our website and services

• Monitor advertising performance

• Prevent fraud and protect our business

• Comply with legal and accounting obligations

 
5. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

Contract
Where processing is necessary to provide tickets, trader bookings or services you have requested.

Consent
Where you subscribe to our mailing list or accept non-essential cookies.

Legitimate Interests
To operate and improve our business, market our events, prevent fraud and maintain website security.

Legal Obligation
Where we are required to comply with tax, accounting or other legal requirements.
 
6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:
 

• Wix (website hosting, ecommerce and email marketing)

• Eventbrite (ticketing services)

• Payment processors used through Wix Payments

• Professional advisers, accountants and legal advisers where necessary
   

Access to personal data is limited to authorised members of the Catch Market team who require it to perform their duties.
 
7. International Data Transfers

Some of the services we use, including Wix, Meta and TikTok, may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information remains protected in accordance with UK data protection laws.
 
8. Data Retention

We only keep personal information for as long as necessary.
Typically:
 

• Customer purchase records may be retained for up to 7 years for tax and accounting purposes.

• Trader records may be retained for up to 7 years where required for business, legal or accounting purposes.

• Mailing list data will be retained until you unsubscribe or request deletion.
   

When information is no longer required, it will be securely deleted or anonymised.
 
9. Your Rights

Under UK GDPR, you have the right to:
 

• Access your personal data

• Correct inaccurate information

• Request deletion of your personal data

• Restrict processing

• Object to processing

• Withdraw consent where consent is relied upon

• Request transfer of your personal data in certain circumstances
   

To exercise any of these rights, please contact:
info@catchmarket.co.uk
 
10. Marketing Communications

If you subscribe to our mailing list, we may send you updates about markets, events, trader opportunities and related news.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
 
11. Children's Privacy

Our website and events are primarily intended for adults.
While individuals under the age of 16 may attend our events, we do not knowingly collect personal information from children without appropriate consent where required by law.

If you believe a child has provided us with personal information, please contact us so we can investigate and take appropriate action.
 
12. Third-Party Websites

Our website may contain links to third-party websites and social media platforms.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
 
13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Last Updated: 5/6/26.

Any updates will be posted on this page and the "Last Updated" date of this policy will be revised.
 
14. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO)